User journeys · Metra head office

Renewals, offers and periodic tenancies

Loss-to-lease starts with a date nobody was watching. Metra Thrive watches all of them: every tenancy expiring in the next 30, 60, 90 or 120 days, who already has an offer out, who has gone periodic — and the gap between today's rent and the offer on the table.

The full run, recorded

Recorded in the live product at 1280 × 800 against the seeded portfolio — unedited.

01

The renewal pipeline

Expiring tenancies in one list with days remaining, current rent and offer status. The ones without an offer yet are the work; the tabs keep drafts, sent and accepted honest.

Step 1: The renewal pipeline
02

Make the offer

Current rent alongside the proposed — with the uplift computed as you type. Draft it for review or send it straight to the resident's portal.

Step 2: Make the offer
03

Acceptance renews the tenancy

When the household accepts, the term extends from the current end date and the new rent takes effect — the resident record, the rent roll and next month's payout all already agree.

Step 3: Acceptance renews the tenancy
04

Periodic, priced deliberately

Households that roll on get converted to a periodic tenancy with a visible premium — a decision on the record, not a lapse nobody noticed.

Step 4: Periodic, priced deliberately
Next journey

Notice, move-out and the deposit

A five-stage pipeline from notice to refund — deductions itemised, the turn booked before the keys are back.