User journeys · Metra head office

Tenancy e-sign to move-in day

Between 'approved' and 'moved in' live a dozen small steps that decide whether move-in day feels effortless. Metra Thrive runs the tenancy agreement through e-signature, tracks the move-in checklist, and — the moment you activate — turns applicant into resident, updates the home, and closes the guest card as let.

The full run, recorded

Recorded in the live product at 1280 × 800 against the seeded portfolio — unedited.

01

Generate the tenancy

Start date, term and rent produce the agreement; the deposit is calculated within the five-week cap automatically. It sits as a draft until you send it.

Step 1: Generate the tenancy
02

Out for signature

The resident signs first, head office countersigns — each signature stamps the record with its timestamp, visible on the lease and the guest card alike.

Step 2: Out for signature
03

The move-in checklist

Deposit protected, utilities notified, insurance seen, keys cut. Four toggles that keep move-in day boring — in the best way.

Step 3: The move-in checklist
04

Activate the tenancy

One action, four effects: the tenancy goes active, a resident record is created, the home flips to occupied, and the guest card closes as 'Leased'. Nothing to re-key, nowhere for the story to fork.

Step 4: Activate the tenancy
05

The resident record takes over

From here the same record carries rent, requests, renewals and one day the deposit return — the second half of the lifecycle, already connected to the first.

Step 5: The resident record takes over
Next journey

The resident record and a payment

A live ledger for every household — and arrears that fall the moment the payment is recorded.