User journeys · Metra head office

Application and referencing

When a renter applies, the clock matters twice: to them, and to the void. Metra Thrive takes the application from the guest card, runs referencing, and returns a clear recommendation — pass, pass with guarantor, or refer — while keeping the decision, and the audit trail, with your team.

The full run, recorded

Recorded in the live product at 1280 × 800 against the seeded portfolio — unedited.

01

Start the application

Stated income, co-applicants, pets — captured against the exact home. The application fee and holding deposit post to the record automatically.

Step 1: Start the application
02

Run referencing

One click sends the file out. Identity, credit, affordability against the criteria for residency you set in Settings — the platform tracks it while the team gets on with the day.

Step 2: Run referencing
03

The report comes back readable

Credit score, rent-to-income multiple, identity and fraud checks — and a recommendation in plain English. A near-miss suggests a guarantor rather than a refusal.

Step 3: The report comes back readable
04

Decide, on the record

Approve, approve with guarantor, or decline with a reason. The decision stamps the application and the guest card both — who decided, when, and on what evidence.

Step 4: Decide, on the record
Next journey

Tenancy e-sign to move-in day

Draft, sign, countersign, keys — the whole execution chain on one screen, ending with a resident record.