The Comm Hub and a suggested reply
SMS, email, chat and Ava's AI handoffs land in one place, tied to the guest card or resident they belong to. For each message the platform drafts a reply that actually engages with the question — yours to tune, send, or ignore.
Recorded in the live product at 1280 × 800 against the seeded portfolio — unedited.
One inbox, full context
The queue on the left, the conversation and its person on the right. A payment worry from a resident reads differently from a viewing request — the platform knows which is which.
A reply, drafted
The suggested reply addresses the actual question, by name. Tone presets — shorter, more casual, more formal — reshape it in one click.
Send and resolve
Sending logs the reply on the person's timeline and clears the item. Inbox zero, with receipts.
Reports that answer the Monday questions →
Lettings, operations and money — computed live from the working data, never from an export.